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5 problems with the Droid Turbo 2 and how to fix them
July 12, 2025
Motorola introduced the latest additions to their Verizon-exclusive Droid series of smartphones, with the higher-end of the two being the Droid Turbo 2. When compared to Motorola’s other high-end offering, the Moto X Style, the Droid Turbo 2 features a more powerful processing package, a larger battery, as well as a shatterproof display, courtesy of Motorola’s new ShatterShield technology. With Moto Maker also in the mix, in a lot of ways, the Droid Turbo 2 offers what many expected from its flagship counterpart. However, the Droid Turbo 2 is available exclusively from Verizon Wireless in the US, but there is an international version as well, called the Moto X Force.
As is the case with most smartphones and tablets released nowadays, the Droid Turbo 2 isn’t without its flaws. To help you tackle these problems, we’ve rounded up some of the common issues that plague Droid Turbo 2 owners, and offer potential solutions on how to fix them.
Disclaimer: Not all Droid Turbo 2 owners will face these problems, and it is actually more than likely that you won’t come across any of the issues mentioned below.
Problem #1 – Stuck/dead pixels
Some users have found stuck pixels on their displays, with random spotting along the top of the display in most cases.
Potential solutions:
Problem #2 – Incoming call notification not showing on lock screen
Some users have found that the incoming call notification does not show on the display, and users have to unlock the phone to see who is calling. This issue was seen with some other current generation Motorola smartphones as well.
Problem #3 – “OK Google” voice command not working
When trying to set up the “OK Google” command, that can be used from any screen, users have found that the device is unable to register a voice, with a pop up message stating “Can’t use the microphone. Restart your device.” Even after being able to set it up, the command itself doesn’t work when attempting to use it. This issue was also seen with theMoto X Play.
Problem #4 – Camera error
Some users have found the camera app to stop working or not load at all, with an error message popping up that says that the app needs to be restarted. This also often happens when switching to the front-facing camera in the app.
You might like:Best Droid Turbo 2 cases
Problem #5 – Connectivity issues
As is the case with any new device, there is a chance that you might face issues with connecting to Wi-Fi and Bluetooth. Users have found Bluetooth issues to be particularly prevalent with the Droid Turbo 2.
Wi-Fi issues
Bluetooth issues
Guides – Hard Reset, wipe cache partition, boot into Safe Mode
Hard Reset
Wipe cache partition
Boot into Safe Mode
So, there you have it for this roundup of some the common issues faced by Droid Turbo 2 owners, and some solutions on how to fix them. We will continue to keep this updated, so if you do come across any other issues, do mention them in the comments section below.
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However, don’t let these issues put you off from picking up the Droid Turbo 2. Most of these problems are easy to fix, and will likely be permanently addressed in future software updates. The Droid Turbo 2, with its large battery and shatterproof display is still a very attractive device that brings a lot of interesting features to the table, and is definitely one of the best smartphones to be released in 2015.
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