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8 common problems with the Amazon Fire Phone and how to fix them
August 18, 2025
After a successful foray into the world of Android tablets, Amazon finally made a move into the smartphone arena following years of rumors. Impressive hardware and a unique 3D interface and capabilities were let down by a hefty price point. That said, if you did pick up the Fire Phone, you may have come across some issues in your daily use. Today, we’ll be taking a closer look at the some of the common problems that plague Fire Phone owners, and offer potential solutions on how to fix them.
Disclaimer: Not every user of the Amazon Fire Phone will face these issues, and it is quite likely that you won’t come across any of the problems listed below.
Problem #1 – Wi-Fi doesn’t connect
Many new smartphones come with Wi-Fi connection problems and the Fire Phone is no exception.
Potential Solutions:
Problem #2 – SIM doesn’t work
It’s important to remember that the Amazon Fire Phone is available exclusively from AT&T, and is not compatible with any other network. That said, users with AT&T SIM cards have faced some connectivity issues.
Problem #3 – Texts, calls and network connection not working
Some Fire Phone users have complained that they have trouble receiving and sending texts, making calls, or connecting to their mobile network. All of these issues could be related to your carrier, however, the fault is sometimes to do with the phone itself.
Problem #4 – Issues with purchasing and accessing content
Some users have reported issues purchasing applications or content from the Amazon App Store. In other instances, purchased content does not show up on the phone, or doesn’t work when they try to access it.
Potential solutions:
Problem #5 – Limited content
Some users have complained that there are numerous applications missing from the Amazon store that they could get in the Google Play store.
Problem #6 – Phone overheats
Many Fire Phone owners have commented that their device suffers from overheating.
Problem #7 – Crashing and freezing problems
Some users have commented that their phone experiences freezing or crashing problems when using certain applications.
Problem #8 – Bad battery life
A lot of Fire Phone users have complained about disappointing battery life.
So there are some of the most commonly experienced problems that users are having with the Amazon Fire Phone. If you’ve experienced any of these problems, let us know how our solutions have worked for you, and if you’ve had different issues, tell us and we’ll attempt to find a solution. We will do our best to keep this list updated as new problems and solutions emerge.
SEE ALSO:Best Amazon Fire Phone Cases
Here are the guides on how to soft reset and factory reset the Amazon Fire Phone:
Soft reset:
Factory reset:
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