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8 Problems with the HTCOne M9 and how to fix them
August 18, 2025
The HTCOne M9 may have not been a significant departure from its predecessor, but brought with it a further refinement of what we loved about the One M8 and One M7 before it. HTCalways has a winner on their hands in terms of design and build quality, with a streamlined software experience allowing for a smooth and snappy performance, along with its signature front-facing BoomSound speakers still being one of the best in the business. While the camera does fall short when compared to its competition, the One M9 is still a great option for those in the market for a classy and elegant high-end smartphone.
That said, the One M9, like any other smartphone or tablet, is not without its issues. Today, we’ll be taking a closer look at some of these problems that users have been experiencing with the HTCOne M9, and offer potential solutions on how to fix them.
Disclaimer: Not every HTCOne M9 user will face these issues, and it is quite likely that you won’t come across any of the problems listed below.
Problem #1 – Vibration motor is not working
A few users have reported that the vibration motor on their HTCOne M9 is no longer working, with no vibration when receiving notifications. Lightly tapping the right edge of the device on the back temporarily fixes the problem, but it stops working soon after.
Potential Solution –
Problem #2 – Double Tap to wake not working and other wake issues
Some users have reported that the double tap to wake feature is quite finicky, and not always working as it should. Others have also mentioned that sometimes, the device requires two presses of the power button to wake the device up.
Potential Solutions –
Problem #3 – Significant and rapid battery drain
While the general consensus is that the battery life of the HTCOne M9 is better than average, some users have reported facing issues with rapid battery drain, draining out in under 9 hours, with only around an hour of screen-on time.
Problem #4 – Auto-Rotate not working
Quite a few users have faced an issue with the auto-rotate feature not working on the One M9, failing to switch from the portrait to landscape orientation, regardless of which app is being used.
Problem #5 – Sapphire glass covering the camera unit is cracked
Quite a few users have reported seeing cracks on the sapphire glass that covers the camera on the back, even without the device suffering from any accidental bumps or drops.
Solution –
Problem #6 – Connectivity Issues
Connectivity issues are quite common when getting a new device, and below are the general steps you’re able to follow when facing problems with connecting to Wi-Fi or Bluetooth devices.
Wi-Fi Issues –
Bluetooth Issues –
Problem #7 – Slow Charging
A few users have found the HTCOne M9 to be charging slower than expected.
Problem #8 – Overheating
While the overheating issues with the Qualcomm Snapdragon 810 processor aren’t as rampant as first thought, some users have found the device to be getting uncomfortably warm even when not running any intensive processes.
So there you have it for this look at some of the issues that users of the HTCOne M9 have been suffering. If you have struggled with one of these problems yourself, or have experienced something that we haven’t mentioned above, make sure to get in touch through the comment section. We’ll be working to keep this list updated as more solutions and problems appear.
Following are the guides on how to perform some tasks like Factory Reset and booting into Safe Mode on the HTCOne M9.
Safe Mode –
Soft Reset –
Factory Reset –
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