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It’s official: Samsung announces worldwide Galaxy Note 7 recall
June 24, 2025
Following two days ofrumors and heavy speculation,Samsunghas just made an official announcement on the Note 7 explosions.
Got questions?Here are some answers to the most frequent Galaxy Note 7 recall questions
DJ Koh, the head of Samsung’s mobile business, revealed the results of the investigation of the several Note 7 fire incidents that have been reported since the devicewent on sale on August 19.
The Note 7 will be recalled worldwide. Sales have been suspended, and Samsung is working on preparing replacement units for the affected devices. The process of preparing replacements will take about two weeks, according to the company.
Samsung has collected reports about 35 incidents of the Note 7 malfunctioning while charging. As suspected, the problem is related to the battery. Samsung says that just 24 units in every million (or one in 42,000 units) is at risk of fire, but the recall is conducted out of an abundance of caution.
More details about the actual recall process will be revealed by Samsung on a per market basis.
Previously, an unnamed company official told Korean media that the issue is related to the battery pack and that the problem is estimated to affect around 0.1% of all the Note 7 that were shipped so far.
This is a huge setback for Samsung, especially because of the timing: Apple is about to unveil a new generation of the iPhone, including a large-screen Note 7 competitor. Safety fears and the prospect of a recall may send customers towards Apple and other Samsung competitors, ruining the Note 7’s excellent debut in the market.
Update:Full Samsung statement below:
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